FAQs

Free Shipping

FREE SHIPPING*

*to lower 48 States only
Diagonal White Line
30 Day Return

30 DAY MONEY BACK GUARANTEE

Diagonal White Line
1 Year

1 YEAR WARRANTY

on Parts & Labor

HAVE QUESTIONS?

Check out some of our frequently asked questions.

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Can I trust your company?

Plus

We have everything you need to build the PC you’ve been obsessing about. Whether its for gaming, video graphics, or a better work setup, we have what you’re looking for.

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Can I customize/upgrade the system I am interested in?

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We have everything you need to build the PC you’ve been obsessing about. Whether its for gaming, video graphics, or a better work setup, we have what you’re looking for.

3
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Do manuals come with the computer?

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4
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Do your computers come with an anti-virus software?

Plus

We have everything you need to build the PC you’ve been obsessing about. Whether its for gaming, video graphics, or a better work setup, we have what you’re looking for.

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What condition should I expect a refurbished computer to be in upon arrival?

Plus

We have everything you need to build the PC you’ve been obsessing about. Whether its for gaming, video graphics, or a better work setup, we have what you’re looking for.

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What quality grades do you use for your computers?

Plus

We have everything you need to build the PC you’ve been obsessing about. Whether its for gaming, video graphics, or a better work setup, we have what you’re looking for.

7
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Do your computers come with a warranty?

Plus

We have everything you need to build the PC you’ve been obsessing about. Whether its for gaming, video graphics, or a better work setup, we have what you’re looking for.

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What’s your shipping policy?

Plus

We have everything you need to build the PC you’ve been obsessing about. Whether its for gaming, video graphics, or a better work setup, we have what you’re looking for.

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What’s your return policy?

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at shopify@rlsol.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at shopify@rlsol.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

STILL HAVE QUESTIONS?

Send us your question and we’ll be sure to get back to you shortly.

Build Your PC, Your Way

We have everything you need to build the PC you’ve been obsessing about. Whether it's for gaming, video graphics, or a better work setup, we have the computer hardware and accessories you need.